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Insurance Claim Investigation Services: Case Studies

I Created Him. I Can Kill Him

Two US-based insurance companies were each provided claims on life policies purchased for a now deceased 27 year old man. The claims were both made by the brother of the deceased and involved significant policy amounts. The claimant, through his attorney, provided documentation indicating the insured had died as the result of injuries sustained in a traffic collision occuring in Costa Rica. Through his attorney, the claimant pushed both companies to complete their processing and pay the claims immediately. One company prepared to pay their claim, finding no issues of concern as the result of their investigation. The second company, our client, referred the matter to both state and federal authorities for criminal prosecution when our investigation revealed:

  • Information provided on the application and contained in documentation submitted with the claim indicated both the beneficiary and the insured shared the same national identification number, date of birth and place of birth. IRI's investigation revealed no documentation on file of the birth of the insured, only the beneficiary. Investigation also revealed the name of the insured was actually the name of the father of the beneficiary.

  • Before his untimely passing, the insured made several applications for consumer credit, including a federally subsidized home loan which was approved, funded and insured.

  • Interestingly, the beneficiary had an extensive adverse driving history and his license had been suspended. Shortly thereafter, the insured obtained his first driver's license in the United States. The physical descriptions and driving histories of these two license holders were virtually identical.

  • The Social Security number provided for the insured was never issued by the U. S. Social Security Administration.

  • The provided Certificate of Death was never issued by the government of Costa Rica. It was, instead, a well-crafted, computer generated counterfeit document based on an existing certificate. One clue, the registration number, indicated that 941,315 people (nearly 1/3 of the country's total population) had died in Costa Rica in a period of 57 days.

On Second Thought

A life claim examiner assigned an international claim investigation to a large, well known competitor. After considerable delay and repeated status queries by the examiner, the competitor completed their investigation and provided a report which indicated verification of the facts provided with the claim.

Relying on this report, the company would pay a $1M policy within the contestable period.

The examiner's instincts told her to take another look at the circumstances of the claim. She sought additional advise and soon hired IRI. Conducting fundamental investigation, IRI investigators established the claim contained numerous misrepresentations and discovered the insured was under criminal indictment at the time of the policy application. Based on our report and other important factors, the policy was rescinded.

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